Welcome STARK TOUCH DEVICE!
FAQS
Ordering & trade FAQ
1. What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
2. Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
3. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
4. What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
5. What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
6. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
7. Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
8. How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
Product & technical FAQ
1. Can your displays be read in direct sunlight?
Yes. For outdoor and semi-outdoor installations we combine a high-brightness backlight with optical bonding, where the touch panel is laminated directly to the LCD instead of leaving an air gap. Optical bonding removes internal reflections and raises contrast, so the screen stays readable under strong ambient light. Brightness and bonding options are selected per model and application — tell us the installation site and we will recommend the right configuration.
2. What do IP65, IP66 and IP67 mean, and which do you offer?
IP ratings describe protection against dust and water: IP65 is dust-tight and protected against water jets, IP66 is dust-tight and protected against powerful water jets, and IP67 adds protection against temporary immersion. We supply IP65 and IP66 rated industrial displays, typically with sealed stainless-steel or aluminium enclosures, which is the usual choice for outdoor kiosks, charging stations and food or industrial environments. Higher protection levels can be engineered for specific projects.
3. How is an open-frame monitor mounted inside a cabinet or machine?
Open-frame monitors expose the panel and driver board so they can be fixed directly behind the front plate of a cabinet, kiosk or test equipment. They are supplied for rear mounting with standard hole patterns, and the frame, connector positions and cable routing can be adapted to your mechanical design. This is the usual choice for embedded applications such as component function testing equipment and vending machines.
4. What operating temperature range can you support?
We use industrial-grade wide-temperature panels and components together with optical bonding and industrial driver boards, so the display keeps working outside a normal office environment. The exact operating range depends on the model and the enclosure, and we can select a wide-temperature configuration for your project — send us your environment conditions and we will confirm the applicable range for the model you choose.
5. Do you support capacitive touch, camera and multi-function integration?
Yes. Capacitive 10-point touch is our standard touch option, and we can integrate camera modules, additional interfaces and custom front glass into the same display assembly. If your product needs more than a screen — for example a vending machine with a camera and a payment module — we build the display around your functions.
6. Should I choose a 7–27 inch standard model or a 32–86 inch custom display?
7–27 inch models are our standard series: repeatable, quick to deliver and suitable for equipment makers who need the same display in every unit they ship. 32–86 inch units are normally customized for a specific project or product line. If you are not sure, tell us the cabinet size and the environment and we will recommend the series.
7. How do you keep the supply stable for OEM projects?
For OEM integration we keep the display configuration fixed for your product, record the approved golden sample and control batch-to-batch consistency. If a panel, touch panel or driver board reaches end of life, we inform you in advance and propose a drop-in replacement so that your production is not interrupted.
8. What is the lead time for samples and mass production?
Samples are normally about 7 days, and mass production is about 20–30 days after we receive the deposit and your final approval, as stated on this page. If your deadline is tighter, tell us your schedule and we will confirm what can be arranged.
9. Which certifications do your displays carry?
We ship to Germany, the United States, Japan, India and Korea, and we provide the certification documents required by the target market — for example CE for the European Union, FCC for the United States, PSE/TELEC for Japan, BIS for India and KC for Korea — together with RoHS compliance documentation. Certificates are model-specific and in some cases end-product specific, so tell us your destination market and the model you are considering and we will confirm the applicable certificates for that combination.
10. What about warranty and after-sales support?
Standard warranty is one year, and extended warranty is available on request to match your project or service contract. We warranty our materials and workmanship, our policy is to resolve customer issues to satisfaction, and for OEM projects we also provide spare-parts and replacement-unit options.
